Contact
The fastest way to reach us is by email at support@evaya.app. When you write, please include the type of device you are using and a brief description of what you were doing when an issue occurred. Screenshots are welcome.
Subscription Help
- Subscriptions are managed through your Apple ID. To view, change, or cancel a subscription, open the App Store on your device, tap your profile, and select Subscriptions.
- If a purchase did not unlock premium features, please open Evaya and use the Restore Purchases option, then close and reopen the app.
- For refund requests on App Store purchases, please follow Apple's process at reportaproblem.apple.com. Apple handles billing and refunds directly.
Technical Support
- If audio playback fails, please confirm your device is connected to the internet, then try closing and reopening Evaya.
- If the app crashes or behaves unexpectedly, the most helpful thing you can do is email us with the device model and iOS version.
- If your reflections or saved passages are missing, please contact us before reinstalling the app — we may be able to help recover them.
Account & Data
- To request access to or deletion of your account data, write to support@evaya.app from the email address associated with your account.
- To learn how your information is handled, see our Privacy Policy.
Feedback
Evaya is being shaped quietly and carefully. If something feels wrong, or if there is an idea you want considered, please share it. We read every message.
Response Times
We aim to reply within two business days. We are a small team, and we appreciate your patience. Thank you for being part of this.